Accountancy
115 Agriculture, Fishing
1 Finance, Insurance
91 Call Centres
1 Catering & Hospitality
66 Construction, Property
120 Customer services
72 Defence/Armed Forces
70 Education
1 Electronics
72 Engineering, Manufacturing 133 Graduate, Trainees
70 Healthcare & Nursing
88 Human resources
63 IT & Internet
486 Legal
70 Management consultancy 61 Marketing, Advertising, PR 73 Media, Creative
6 Non-profit, Charities
1 Public sector & Services
7 Recruitment sales
78 Retail, Wholesale
60 Restaurant & Food Service 15 Sales
109 Science
20 Secretarial, Administration 24 Security
0 Senior appointments
14 Telecommunications
5 Transport, Logistics
3 Travel, Leisure, Tourism
24 Other
64
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Accountancy
0 Agriculture, Fishing
0 Finance, Insurance
0 Call Centres
0 Catering & Hospitality
0 Construction, Property
0 Customer services
0 Defence/Armed Forces
0 Education
0 Electronics
0 Engineering, Manufacturing 0 Graduate, Trainees
0 Healthcare & Nursing
0 Human resources
0 IT & Internet
0 Legal
0 Management consultancy 0 Marketing, Advertising, PR 0 Media, Creative
0 Non-profit, Charities
0 Public sector & Services
0 Recruitment sales
0 Retail, Wholesale
0 Restaurant & Food Service 0 Sales
0 Science
0 Secretarial, Administration 0 Security
0 Senior appointments
0 Telecommunications
0 Transport, Logistics
0 Travel, Leisure, Tourism
0 Other
0
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Section: Customer services Vacancy 189 |
Post:French Case Management
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Salary contractual |
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Requirements and conditions |
Age: |
Has no value
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Gender |
Has no value
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Education: |
no
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Work schedule: |
Has no value
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Work place: |
Plymouth
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The announcement text: |
Scope of responsibilities: Supports the interfaces between client customer and various technical organisations by creating and managing a case for a technical problem with the client products raised by the customer via phone call, email or fax.
Main responsibilities will include: Answer professionally all incoming calls arriving under the agents log on skill set Take ownership until closure for all issues which cannot be resolved whilst on the phone with the customer Closely follow all ISO and TL procedures and Work Instructions Actively ensure there are no faxes or emails that have not been distributed to the task owner(s). Respond in a timely manner and professionally to all faxes and emails Inform Team Leader*Supervisor of any problems in work process and seeks solutions with the Team Leader*Supervisor
Key skills required for this position include: Excellent customer service skills Excellent English verbal and written communication skills Excellent French verbal and written communication skills The ability to work under pressure. Enthusiasm and commitment A commitment to working with others as part of a team Flexibility in hours Good keyboard skills Working knowledge of Microsoft Office Tools, Email and the Internet 1 years customer service experience
Full training will be provided and ongoing coaching and personal development is a major corporate objective within our business and we are able to offer excellent long-term opportunities.
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Contact information |
Employer: |
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Email: |
103@nottinghamcareer.informnow.com
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Phone: |
0131 555 0284
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Publication date: 2009-04-04 16:28:59
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